SANY's Overseas "Service Miles Tour" is Launched One After Another
June 12,2024
Recently, adhering to the concept of "service creates value", the Indonesian station of SANY 's "Service Miles Tour" in 2024 was grandly launched. Xu Ming, senior vice president of SANY Group, and Huang Jianfeng, chairman of SANY Asia Pacific Division, visited the launch site in person to witness the important moment together.
The "Service Miles" aims to help customers solve problems, actively collect customer suggestions, dig deep into market demand, and provide customers with more competitive SANY products.
In the next six months, seven groups of service engineers will visit more than 3,000 customers and conduct comprehensive inspections of nearly 20,000 local equipment in Indonesia to ensure that all faults are resolved. They will maintain the SANY service culture with the highest standards, achieve the goal of zero complaints, and achieve a 100% customer satisfaction rate.
The event also includes a series of value-added services, such as operator training, cab cleaning and air conditioning filter maintenance, to fully meet customer needs. Engineers will also provide personalized services such as parts inspection, air conditioning performance testing, and device gap adjustment to ensure that the equipment performance is at its best. At the same time, SANY will also launch promotional discounts on special engine oils, filters, tires and other parts to further give back to customers.
Previously, the 2024 "Service Miles" Uzbekistan Station has kicked off, promising to inspect more than 400 equipment with a 100% completion rate, and strive for maximum satisfaction in equipment inspections, customer training and accessories promotions. Next, the 2024 "Service Miles" will be launched in various overseas markets to continue to provide global customers with an excellent service experience.
In 2010, SANY pioneered the "Service Thousand Miles" activity in China's construction machinery industry, committed to creating value for customers, building trust and partnerships through service.
Now, with the advancement of the "globalization" strategy, the "Service Thousand Miles" has gradually expanded to many countries and regions around the world. No matter where, SANY will always practice the purpose of "everything for customers" with an unremitting spirit and an indomitable service attitude, and provide high-quality services that exceed customer expectations and industry standards!
Source : www.51cm.com
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Tags : SANY overseas service
