LiuGong Europe Develops a New Parts Business Mode！
June 17,2024

In 2024, LiuGong Europe has launched an innovative parts business model, providing Door to Door services with a new pricing and discount system, increasing the on-time delivery rate of parts from 68% to 94%. The sales revenue of parts increased by about 70% year-on-year, providing customers with better and more efficient parts services.

LiuGong Europe has launched a new business model to address issues such as lack of basic data, difficulty in quoting, and communication difficulties. This model is similar to shopping on e-commerce platforms, where parts quotations (including shipping costs) and data are uploaded to the DMS platform. Dealers can directly respond to end customers based on DMS parts prices and the urgency of their needs, making quick decisions without having to bear additional shipping costs for the accessories. At the same time, it effectively reduces time costs such as consultation and communication. In addition, LiuGong Europe selects excellent logistics service providers such as DHL EXPRESS and TNT EXPRESS to maximize the commitment of delivering parts every other day for customers who stopped working and delivering emergency orders within three days, greatly improving the customer's experience in parts procurement.

This model is the first innovation in LiuGong's parts system and also the first successful exploration of a Chinese construction machinery company in the European market. This not only enhances the trust of end customers and dealers in LiuGong, but also further strengthens LiuGong's competitiveness in the high-end European market.