The Scorching Heat Never Stops, XCMG's 2024 Wanlixing Service is Praised!
August 06,2024

This service activity for the entire market has set up three visiting groups to conduct in-depth visits to 183 customers in seven regions, focusing on field investigations on product usage, after-sales service needs, spare parts needs, etc., and collecting customers' opinions and suggestions on improving product and service quality.

Visit local customers to understand the progress of the project. Provide equipment maintenance, safety training, troubleshooting and other services for customers, help customers solve the operation and service maintenance problems encountered during the use of equipment, and provide customers with "gold medal service" wholeheartedly.

We go deep into the construction frontline and carry out a series of activities such as product tracking and skills training. We provide customers with a better equipment experience and help customers realize the value-added of equipment from the perspective of the entire life cycle.

With footprints all over the country, we listen carefully to users' voices, collect customer feedback, help users solve practical problems, and ensure the normal operation of customer equipment.

Ingenious service never stops. XCMG will use big data and the Internet of Things platform as system support, focus on intelligent services, promote the intelligent, information-based, and visualized transformation of services, optimize new service experiences, effectively solve customer pain points, and create greater benefits for customers. We will deeply implement service commitments and create a first-class service brand.