A Banner of Gratitude Crosses the Seas to Taiyuan Heavy Industry
June 16,2026
Recently, a banner inscribed with "Exquisite Technology, Meticulous After-Sales Service, and Wholehearted Protection" was sent across the seas to Taiyuan Heavy Industries. These sixteen words, each carrying a thousand kilograms of weight, bear the heartfelt recognition from an overseas cooperation partner who has been accompanying Taiyuan Heavy Industries for fifteen years.
At the overseas user's mining site, Taiyuan Heavy Industries' after-sales team works around the clock, 7 days a week, 24 hours a day, safeguarding the stable operation of dozens of Taiyuan Heavy Industries electric shovels. During a mining blasting operation, an WK-35 electric shovel was impacted, causing the bucket to deform and the gearbox to be destroyed, leading to an emergency shutdown of the equipment. The company's after-sales team quickly activated the emergency plan, inspected and eliminated on-site hazards, and implemented protective measures before immediately entering the work area. They efficiently completed the emergency elimination, on-site evidence collection, and preliminary damage assessment, saving valuable time for subsequent handling. Based on the on-site damage data, the team formulated a repair plan, reconstructed the entire accident process through monitoring, accurately analyzed the extent of damage using data modeling, disassembled and inspected each key component one by one, identified the root cause of the failure, and urgently arranged for spare parts, providing remote technical support throughout the process. Ultimately, the damaged equipment was successfully started 20 days earlier than the user's expectation, ensuring the normal operation of the user.
This recognition that spans mountains and seas is the greatest reward. Taiyuan Heavy Industries will always adhere to its full lifecycle service commitment, using professionalism and responsibility to protect every piece of equipment, living up to the trust of every partner.
Source : www.51cm.org
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