Sunward Listens to Frontline Customers and Strengthens Equipment Operation Barri
August 23,2026
To deeply implement the core philosophy of "Quality Sunward, Dedicated Service," accurately address the pain points in equipment operation and maintenance, and ensure the efficient, stable, and safe operation of aerial work equipment, Sunward's Aerial Work Equipment Service Journey has been fully launched in the South China region. The service gathers technical strengths from multiple departments including R&D, process, and quality control to go deep into the construction sites, visit core customers, conduct equipment inspections, and safeguard customer safety production with professional technology and considerate service.
This service journey focuses on the core market of aerial work equipment rental in South China, with the team visiting VIP and key cooperative customers in Shenzhen, Huizhou, Jiangmen, Chenzhou, and other regions. During the visits, the service team had in-depth communication with enterprise managers, equipment administrators, and on-site operators, listened carefully to customers' real experiences and opinions on equipment use, daily maintenance, work condition adaptation, and product optimization upgrades, and recorded various problems encountered in customer operations to accurately explore core customer needs. At the same time, they explained the performance advantages of Sunward's aerial equipment, intelligent operation and maintenance methods, daily maintenance standards, and after-sales support policies on-site, continuously narrowing the distance between customers and the company and consolidating the foundation for long-term mutual benefit and win-win cooperation.
Beyond listening, the team is also deeply involved in practical work. They rushed to various customer project construction sites to carry out comprehensive and refined equipment special inspections, focusing on the professional "health check" of mainstream models such as SWA16JE, SWA18JE-P, SWA22JE, SWT23JE-P, and SWT28JE aerial work platforms in all aspects and without any blind spots. At the inspection site, they strictly implemented standardized maintenance procedures, inspected the equipment's power system, hydraulic system, safety protection system, control system, and overall structure one by one, and focused on investigating potential safety hazards such as hydraulic leakage, component wear, line aging, and operational parameter deviations.
Considering the characteristics of high-temperature and high-frequency operations in the summer, the team focused on verifying the equipment's load stability and emergency braking functions. They adjusted and repaired minor issues found during the inspection on-site, established exclusive equipment accounts for issues that need to be followed up and optimized, clarified rectification plans, follow-up deadlines, and responsible persons, ensuring early detection, early handling, and zero residue of potential hazards. At the same time, they guided operators on standardized operations and scientific maintenance on-site, helping customers reduce equipment failure rates, extend equipment service life, and improve construction efficiency, effectively assisting customers in reducing costs and increasing efficiency.
This South China regional service journey, guided by terminal demand, efficiently solved practical equipment operation and maintenance problems through face-to-face communication, point-to-point inspections, and hands-on guidance. It also accurately collected first-line market feedback and accumulated detailed and effective first-line data for product iteration, quality upgrading, and service system optimization.
"Service Journey" is an important practice of Sunward's regular customer service. The company always adheres to the concept of "Quality Sunward, Dedicated Service," takes customer needs as the core orientation, continuously polishes product quality, optimizes service processes, and iterates and upgrades the service system. With professional technology, efficient service, and reliable products, Sunward deeply cultivates the aerial machinery field, works together with customers, and continuously injects strong Sunward power into the high-quality development of the construction machinery industry!
Source : www.51cm.org
Views : 6228
Tags : Sunward high-altitude machinery servic
